Privacy Policy
Last updated: February 12, 2026
1. Information We Collect
We collect information you provide directly, such as your name, email address, company name, and Shopify store URL when you sign up for our services or request a demo. We also automatically collect usage data including IP addresses, browser type, pages visited, and interaction data when you use our platform.
2. How We Use Your Information
We use your information to provide and improve our checkout add-on services, process transactions, communicate with you about your account, send product updates, and ensure the security of our platform. We analyze aggregated, anonymized data to improve our AI claims processing and fraud detection systems.
3. Data Sharing
We do not sell your personal information. We share data only with service providers who help us operate our platform (payment processors, cloud hosting, analytics), when required by law, or with your consent. All third-party providers are bound by data protection agreements.
4. Shopify Integration
When you install our Shopify app, we access order data, customer information, and checkout events as authorized by Shopify's API permissions. This data is used exclusively to provide our checkout add-on services, process claims, and generate analytics for your store.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), access controls, and regular security audits. We are SOC 2 compliant and undergo annual penetration testing.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Transaction and claims data is retained for 7 years for compliance purposes. You can request deletion of your account data at any time.
7. Your Rights
You have the right to access, correct, delete, or export your personal data. You can opt out of marketing communications at any time. For GDPR and CCPA requests, contact us at privacy@interactivecheckout.com.
8. Cookies
We use essential cookies to operate our platform and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings. Our platform functions with essential cookies only.
9. Contact Us
For privacy-related questions or requests, contact our Data Protection Officer at privacy@interactivecheckout.com or write to: Interactive Checkout, Privacy Team, 548 Market St, Suite 95849, San Francisco, CA 94104.